BijliFight

Privacy Policy

Last Updated: September 6, 2026

1. Introduction

At BijliFight ("we", "us", or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our platform and use our services for electricity dispute resolution.

2. Information We Collect

To provide our services effectively, we may collect the following types of information:

  • Personal Information: Name, address, email address, and phone number.
  • Service Data: Consumer numbers, electricity bills, meter readings, and details regarding your electricity usage and disputes.
  • Technical Data: IP addresses, browser types, and usage data collected through cookies.

3. How We Use Your Information

The information we collect is strictly used to:

  • Facilitate the drafting and filing of complaints with the respective electricity distribution companies (DISCOMs).
  • Communicate with you regarding the status of your dispute.
  • Improve the functionality and user experience of our platform.
  • Comply with legal obligations under Indian law.

4. Handling of Electricity Bills and Sensitive Data

We understand the sensitive nature of your electricity bills and consumer data. We implement industry-standard encryption and security protocols to ensure that all uploaded documents are securely stored. Your bills and dispute details are only accessed by authorized personnel on a strict need-to-know basis to process your claims.

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • With DISCOMs and Authorities: We will share your information and uploaded bills with the relevant DISCOMs, electricity ombudsmen, or regulatory bodies solely for the purpose of resolving your dispute.
  • Legal Requirements: We may disclose information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency), in compliance with the Information Technology Act, 2000.

6. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security.

7. Your Rights

You have the right to request access to the personal information we hold about you, to request corrections to any inaccurate data, and to request the deletion of your data once your dispute has been resolved, subject to our legal retention requirements.

8. Contact Us

If you have any questions, comments, or concerns about this Privacy Policy or our privacy practices, please contact our Grievance Officer at privacy@bijlifight.in.